FAQ

CUSTOM PORTRAIT ORDERS

I booked my portrait and now what?
Once you place your order, you can download the pdf provided with the next steps. As a next step, please book a consult call with me and we'll talk about your magical portrait! 

Once the portrait is done and I want to make some edits, is it possible?
Absolutely, I will make edits to your portrait if you're not satisfied. My goal is for you to fall in love with your portrait. 

Is the portrait going to be shipped to me?
No, you will receive a high resolution digital file by email. If you wish to have it printed, you can print it on canvas, tshirt or high quality paper. 

How long does it take to have my portrait done?
From the moment we have our call and talk about your portrait, it takes around 2-3 weeks. I'm now having a lot of orders so please be patient. I do my best to create each portrait with quality and love.

ANIMATION ORDERS

I want to get a quote and talk about my brand animation, where can I start?
Please book a brand call with me here

What types of animations do you offer?
1 scene, 5 scenes and 10 scenes. Each animation will end with a call to action.

Where can I use the animation?
Embed it to your website, use it as a facebook page cover, facebook/instagram ads and so much more.

ONLINE SHOP ORDERS

When do I receive my order?
We dispatch all orders in 4-5 business days, delivery time will depend on the shipping method you choose. Please note that due to Covid-19, there is a shipping and production delay.

Why the shirt I recieved doesn't look exactly like it does online?
In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product. 

How secure is your Store?
Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. The website is very secure!

Exchange/Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

We want to ensure you're happy and you receive nothing but quality products from Daria DiCieli. 

What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to our e-mail, then we'll gladly send a replacement at no cost to you.

Where are the returns sent?
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.

Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026. 

Do I have to pay international taxes and duties (if I order outside of USA)?Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Can I change my order? I ordered the wrong size or wrong color!
We start working on your order as soon as it is placed, so we are unable to provide you with an exchange.

Can I add items to my order? Unfortunately we cannot add items to an existing order. Please place a new order for the item.

Did my order go through? An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!